Awesome Equine Terms & Conditions
This website is operated and owned by Awesome Equine. As a user of awesome-equine.com you acknowledge that the use of this website, including transactions made, is subject to our terms and conditions. If you have any queries about these terms and conditions or if you have any comments or complaints on or about this website, you can contact us on the ‘Contact Us’ page or email on –
awesomeequinerugs@gmail.com
Awesome Equine is a UK registered company.
Registered name is – Awesome Equine Limited
Company registration number – 14527180
About these Terms and Conditions
These terms and conditions constitute the contract between us and you for the use of this website and the supply of Products and Services. No other terms and conditions shall apply unless we agree to vary it in writing by email.
- Order Acceptance & Delivery
1.1 Upon completing a transaction you will be sent an email acknowledging your order to the email address provided by you. This email will detail the products you have ordered.
1.2 By placing an Order, you make an offer to us to purchase the Products you have selected based on these terms and conditions. We hold the right to decline your offer at our discretion if necessary. Any money taken will be refunded.
1.3 Your order will have been accepted only when we dispatch to you the products that you have ordered.
1.4 We will make reasonable efforts to deliver goods within the timescales that are estimated on this website. Delays are occasionally inevitable due to factors out of our control and Awesome Equine shall not be liable for any delay or failure to deliver products within the estimated timescales.
1.5 We will deliver your products to the address shown on your order details email. However, we hold the right to cancel your order if we are unable to deliver to the address.
1.6 Any damages or missing items MUST be notified to the courier upon delivery. If this is not possible, please contact us as soon as possible.
1.7 If you (the customer) request with our courier, the parcel(s) to be left at the property without signature then title to and risk of loss passes to you upon delivery.
1.8 Our delivery charges are set out on the “Delivery Info” page linked at the footer of each page.
1.9 Claims for missing parcels must be made within 28 days of despatch of the parcel. If you (the customer) do not contact us within this period we will be unable to investigate/replace/refund the order.
- Payment
2.1 Your products will only be delivered only when we have received full payment and complete and accurate information for delivery has been given.
2.2 A great effort is made to ensure prices listed on the website are correct, however errors may sometimes occur. If we discover that an error in the price of goods that you have ordered has occurred, we will contact you as soon as reasonably possible and you will be given the option to pay the correct amount or cancel your order and given a full refund. If we cannot contact you using the information provided by you then we will treat the order as cancelled.
2.3 If you purchase an item listed as in stock on the website and when processed we find that it is currently out of stock you will be contacted as soon as reasonably possible by email or phone. You will be given the option to cancel your order or wait until the item returns to stock at which point it will be dispatched to you.
2.4 All prices are inclusive of VAT.
- Returns Policy
3.1 Please see our ‘Delivery & Returns; page for further info.
3.3 Please inform us within 30 days of a faulty item and we will either issue a refund or replace the item.
3.4 We are unable to refund or replace an item if it was damaged by wear and tear, involved in an accident or misuse of the item.
3.5 Under the Distance Selling Regulations you have the legal right to cancel your order within 14 days of receipt of your goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your order.
3.6 If you have received the goods before you cancel your order, you must send the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. Please contact us for return address.
3.7 Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. On receipt of the goods and after inspection we will credit you the amount you paid for the goods.
3.8 On the return of International orders for goods purchased outside of the EU a refund will be given on the goods purchased only and NOT the shipping cost.
3.9 If an international customer wishes to exchange an item they would be expected to cover the cost of postage of replacement item sent to them.
3.10 Goods returned must be returned in the condition they were received in. This includes all packaging which must be intact and complete, ready for resale. Items must be returned with protective packaging and tape, labels or glue must not be applied directly to product packaging as this will result to damage that effects resell. We hold the right to deduct the costs of these damages from the amount to be re-credited to you.
3.11 Non-faulty items must be returned OR we must be notified of their despatch for return within 14 days of their arrival to the customer. If we are notified within the first 14 days the customer has another 14 days for the product to arrive back to us. If we receive an item after these periods we hold the right to withhold a refund and the customer would be responsible for paying postage costs for the item to be returned to them.
3.12 For international customers returning goods you must mark the parcel and returns form as a “Return” in order to correctly avoid customs charges. Should you encounter customs charges upon the entry of your parcel in to the UK we will not be responsible for paying these and your goods will be returned to you and in most cases the courier will not refund your postage costs.